This morning I phoned the surgery at 08:30 on the dot for an emergency appointment. I went straight to no .30 in the queue, by 09:10 I finally got through to reception.  I asked if I could have an appointment for ASAP to be told that all routine appointments were now gone. I expressed that I have been on hold since the lines first opened and that this was not okay.  They then informed me there were only two people working - I understand this would be stressful however this really is not the fault nor should it be a problem for the patient calling.  I understand the call was recorded so I would appreciate if this particular call could be listened to please as I feel disgusted at the way I was spoken to. The receptionist seemed to snap at me in an aggressive way and I was asked not speak to like that.  I'm still unsure as to how I've spoken? I asked but apparently it was 'my tone', this is quite ironic considering the tone which was used to speak to me.  I would like to say above anything else for the reception team to be mindful that they are the first point of call for the patient who could be going through something traumatic, in extreme cases they could be that last voice to push someone over the edge into a dark place mentally.  It took every ounce of my strength to call this morning- I did not want to as felt I would not get an appointment or would be fobbed off but family pushed me to still try; It appears I was right.  After this exchange of words I was asked if it was an emergency - should this not have been asked right away after me saying that I needed an appointment ASAP?  The staff member asked me what my symptoms were and following this asked me some questions to which I replied. They then told me to go to A&E; I know my own body and do not want to go to A&E. I wanted to speak to a medical professional at my GP surgery, not have medical advice from anyone else.  I replied that I want to speak to a doctor. They then asked me if I'm refusing to go to the hospital; I feel they could surely sense my heightened emotions and therefore there was no need to push or antagonise when I had already stated I do not need the hospital.  I am not happy with how my call was triaged to the GP as the questions asked of me were not why I was calling- this then resulted in me not having an appointment.  I understand staff are stretched and that times are stressful however nobody deserves to be spoken to in such a patronising and rude manner for simply requesting an appointment which they should be entitled to.  This call actually resulted in an anxiety attack which I feel could have been avoided on top of my original reason for calling.