Nothing good or pleasant  to say about the surgery  and some of their staff. I am sadden that Queens Park Medical Centre merged with Lonsdale Medical Practice. This is one of the worst things that could have  happened to the community.  In particular a diverse community with a number of vulnerable members of the public. This practice  deserves the  low ratings they have received thus far .  Regrettably, even a  rating of one  is too good for this surgery. I have never experienced such appalling health care service. I pity the patients who do not have anyone to advocate on their behalf. I had a recent call back with one of the GP, a very rude and condescending doctor, I was appalled at his behaviour. I tried to explain  my frustration and the lack of progress with my mother’s health, compound with the fact  that there does not seem to be a named GP allocated to her during my previous interaction with the surgery. Hence,  I do not know  the name of my mother’s GP. The doctor in question proceeded to lecture me  “you should know who  your mothers’ GP is, call the  surgery and make an appointment to discuss your mother’s health”. He had no idea nor was he willing  to listen to my concerns, that the lack of information as to a named GP is as a result of the practice failing to allocate and provide consistent GPs to monitor the care of patients , in particular my elderly and vulnerable mother  If you are  fortunate to receive a call back from a GP, midway through the discussion he/she would tell you that there is not much he/she can do except to update the notes, as  unfortunately the next day is their last day. Lady luck would be on your side if you are  to get an appointment within a week, it is usually 2 weeks wait to ask a simple question such as to find out if they had arranged a district nurse,  a blood test or a letter detailing diagnosis. Finally, when you can speak with a member of staff,  be prepared to go through the whole history again because they seldom have time to read up the medical notes, he/she cannot comment as they are not your GP, they have lost the report, or someone  has forgotten to update the file. This has been my mother’s experience for the last 3 years with this GP Practice. They even had the audacity  to tell you that the delay is due to COVID-19,  which I  ought to know about. Yes, we all are aware that there is a pandemic, we all know that COVID-19 is real and dangerous, but your service is appalling, and this predates COVID.