It is with great regret that I have actually taken the time to leave what can only be described as a negative review.I have read the feed back left by other patients and can sympathise, most of the negative feed back revolves around actually getting an appointment, there is actually very little negative feed back once you have actually managed to get an appointment / treatment.I would suggest that you try phoning your surgery and experience the frustration (ie) the default setting is and I quote.We are experiencing high volume of calls blah blah blah you are in queue and are number 27 in the queue, when you do actually get to speak with an operator after spending an hour on the phone there is never never an appointment available. It doesn’t matter what time of the day you call the response is the same, there appears to be no urgency, one has to ask the question is this system set up so as to regulate foot fall through the surgery ? On the occasions I have been fortunate to get an appointment the waiting area is always deserted, despite having I think twelve surgery rooms there is only ever two possibly three being used? Why is it not possible to actually see a doctor these days as only clinicians seem to be available, where are the doctors what are they doing. Currently I have an appointment for a blood test, question why have I had to wait ten days for what is a simple procedure, why was it not possible for this to be carried out on the day of my appointment or be referred to Good Hope hospital as they have a walk in phlebotomy service.Now I do sympathise and appreciate that we are living in an unusual world right now what with Covid and post Covid recovery but the appointment situation goes back pre Covid and there appears to have been little to no response to improving the situation.What you must appreciate is when someone calls for an appointment they have a genuine reason for wanting to see a doctor and possibly at times only want or need reassurance that they are not suffering from a life threatening illness.On a good note I can say that once I have managed to actually get an appointment the service has been first class.So please please please can you rectify this on going situation regarding appointments.Regards. Alan Jones.