In March 2021 when searching online for this practice I was invited to give feedback so I did. I mentioned that I was surprised that there were still no ‘face to face’ consultations with GP’s. I also left praise for one GP. Following this, in April I had a blood test. After not hearing any sort of feedback after a few weeks I telephoned only to be told that the blood sample I had given had ‘gone astray’ and that I needed to repeat the test. The Receptionist thought I had been informed of this. I hadn’t. I looked at my Patient Record online only to see that yes something had happened to the sample and the notes declared that I had been informed of this on the day. I made another appointment for a blood test and when I received telephone feedback in mid-May about this second test I was asked to give a urine sample. I did this dropping the sample tube in to the practice the following week still in May. I heard nothing and in early June I looked online at my Patient Record to find that there were no notes about the result of the urine test. What had happened to the urine sample ? The notes also declared that I had been informed of the previous blood test results on the day that the test was done, again I had not. I wrote in to the Practice to raise what had happened and ask some questions. A few days later I received an apology. A week or so later I found that my online access for the practice had been closed so I again wrote in to ask why. I didn’t receive a reply. In July I attended for another blood test (checking for potential cancer) and when I heard nothing I checked online for any info (I had re-set my online account) only to see that once again the blood sample had it seems, gone astray and there was a note stating that I had been informed of this on the day of the test. I hadn’t. I booked another blood test and this time the Practice nurse and I agreed that I photograph the blood samples complete with labels so we could prove that everything had been done properly and labelled correctly and she wrote this on the Patient Record notes. She didn’t understand what had happened either. The following week I received an email informing me that my online access has again been shut down. Up until my feedback in March I had never experienced any problems.