I take asthma drugs regularly and the repeat prescription ordering is becoming more and more difficult and less automatic. Salbutamol is becoming difficult to order. It's not for regular repeated use I know but no one takes it unless they feel they need it and usually very quickly. We've just had a winter so coughs and colds are a regular thing for asthma sufferers. Every time I order my next canister I get put on asthma review, which slows the process down. I have to wait for a call back review which I sometimes can't take. Every time I get reviewed I get told I'm not ordering too many, so things are ok. This has happened three times now. Frustrating and slows ordering down... Sometimes I run out which is dangerous because I don't have an unlimited time to jump through all the hoops to get my medicines. No wonder the practice is busy.Recently the telephone Prescription Reordering service has been very busy or non existent. You either have to wait longer than you've got during a break or they say phone the doctor surgery. They normally tell you to not bother them anyway unless you will run out in the next 5 days.Recently they said phone the practice directly so I did. I couldn't immediately as I'd run out of time but I did two days later. The receptionist said I'd left it too late and should order repeat medicines before I got lower than a week's worth left. She was stroppy but said she'd put through the minimum I needed this time and to go back to the Prescription Repeat phone number for other items I might need but that were not immediate. I was made to feel like a nuisance.I realise the NHS is busy right now but the normal professionalism is slipping and customers are being told conflicting things by people who don't seem very bothered about helping. My 'asthma preventer' always lasts a month because I take it regularly. Why can't this order be automatic unless the doctor wants to review for some reason? I always require it for the same length of time. Same for other regular use medicines.Sorry to complain but you seem to be making yourselves and me busier than necessary and conversations are less pleasant with your staff.