I have had to have blood test following problems with my leg. It took two phone calls to get information as the blood test clerk is only there four mornings a week. No one else is allowed to discuss them. Once the blood test came back the receptionist read the results. All clear except the blood clot was “green”. When I asked what that meant I was told it meant I had to have another test in two weeks. In the past when I have pressed for more information the receptionist has been uncooperative and put the phone down. Other attempts to glean further information have involved a three way conversation with the receptionist passing messages back to the doctor then having to call me back. I do not feel confident that an unqualified person can pass messages effectively but cannot get by the receptionist to speak to even the nurses or resident pharmacist. I am left not knowing exactly what is happening in my own body. Do I have a blood clot or is the confusing “green” result merely a warning of the possibility of one forming ? Or is it that there is no danger but just in case have another test ? Or what ? Neither do I feel confident that requests  to speak to the practice manager, who, it seems, is only part time, will do anything more than leading to an accusation of aggressive behaviour. Past experience tells me that any pressure applied to the wrong receptionist will too easily lead to an uncooperative response or even one in particular retreating behind such an accusation. And it is only one that is what I can only describe as obstructive. A pity because the medically qualified staff deserve their high rating for professionalism and understanding. No point in trying to move practice as this one has the highest ratings for actually getting to see a doctor. 50% ! 50% ! Others rate 39 %. I understand that doctors need to be protected against contracting COVID but surely telephone access doesn’t present a risk. I know of no pathogens that can travel over wires or any electromagnetic medium.