I began with registering my wife and the process was clear on the website and within a day my wife was registered with the surgery. I rang to enquire about the number of Doctors and Nurses and I was happy to hear the response. Importantly, the way in which I was spoken to was supportive and pleasing. This was enough for me to decide to move the whole family to the surgery and this is something which should be celebrated and commended. As people we are often quick to complain however, not so proactive when things go well.I have the opinion that the reception staff not only have a difficult job to do but also are the face, voice and ultimately the representatives of the surgery. Their pleasantness, kindness and helpfulness are not only commendable but an example for others to follow. Here are a few examples of what I experienced:•	General enquiries – the tone and way in which I was spoken to was simply polite, respectful and felt like the person I was speaking to wanted to help sincerely. I didn’t feel like she was rushing the conversation and even asked questions to check if I knew about other services.•	Appointments – I have made appointments for my son and wife and on each occasion, I’ve been able to make an appointment but it isn’t simply making an appointment; being kind goes a long way and leaves an everlasting impression (that is what I’ve experienced). The tone in which you start a telephone conversation all the way to how you end the conversation is all important and everyone clearly knows this at the surgery.•	Call back – on two occasions I was told that I would get called back by reception staff. One was regarding my youngest son needed pre-school booster injections. I received a call back within half an hour with a solution. The speed and efficiency are fantastic and makes me and my family valued.•	Clinical Pharmacists - I had a call back from a pharmacist to organise repeat prescriptions since moving to the practise. The fact that you have pharmacists at the surgery is brilliant and it was convenient to be able to organise this over the phone without having to burden a doctor.  The pharmacist was excellent, professional and helpful.In summary. I am really pleased with the way reception staff communicate, have made me feel and go above and beyond to help those who call – thank you.We’ve experienced telephone appointments and visited the surgery once to meet a doctor too. Whilst I’m not qualified to express what doctors should and should not do, I do want to say the experience has been great and hope this continues.  A huge thank you from me and my family!