Firstly understand the pressure on everyone during COVID but we are over the worst now that most people are vaccinated. My comments are not related to the Dr's in the surgery as I feel they all do an excellent job and I have always sung their praises since joining the practice many years ago. My experience in recent months is firstly making a telephone appt, i waited several times 30 to 50min for someone to answer my call, when they have answered either Ive missed the morning slots told to ring up after 12, when I have Im then told afternoon slots have gone and call again tomorrow! I am asthmatic and very susceptible to chest infections, seems no urgency for them to fit patients in on those basis. Urine infections again have to make a tele appt before assessment made if you need a test done how can a Dr tell you that over the phone, surely a patient knows their own body and if they think they need a urine test done then we should be able to use the drop off service, and save on the surgery resources to answer phones etc! ( Ive also received a text message telling me not to drop urine samples off make a tele appt for an assessment). On another note I have been waiting 2 years for a hip replacement  and due to COVID my consultant cancelled all operations then I was taken off the waiting list and told by the hospital to have my GP to write a referral letter. I spoke to my GP who agreed to put in another referral in the system, I have waited nearly 2 months for the staff to action this and still waiting I have checked with the Hospital appointments dept and they have not received anything from the surgery. I would like to know is the problem that the reception and back office staff are short of staff or are they just become unproductive due to hiding behind the excuse of COVID? Most of other surgery's have opened up their online booking service for telephone consultations maybe The Colne practice should consider this which would relieve the staff to do other things. I would like to know how long will it be when the Surgery service will be back to some sort of normality???