3rd attempt at a review.  last was rejected because it contained words in Capital letters, hmm, the only phrases in Capitals are directly Cut & Pasted from the Systm-Online directly, so maybe someone can tell them that Capitalised words are considered "Shouting" on the Internet!!!!!!We are all encouraged to do things on-line, due to Covid, so we try. Well, this Surgery uses Systm-Online for its' Appointments but it is so frustrating when the actual and content is downright abysmal."These Online Appointments with the GP Are Telephone Consultations Only" (That quote was in Capital Letters on System-Online), fair enough, we understand that.  These are all 10 minute appointments and specific times can be booked, what I cannot understand is the following, "The GP Will Telephone You On The Day Of Your Appointment" (That quote was in Capital Letters on System-Online).Hang on, we can book a 10 minute slot yet the GP can call at Any time?  Well if we are sick, then that is the price we pay to speak with a GP, so once again, we accept this and read on.Then comes the following "We Cannot State What Time As The GP Will Call In Order Of Priority"?   (That quote was in Capital Letters on System-Online).How does the Surgery/GP/Receptionist/System prioritise calls? Booking an appointment does not ask for any Symptoms, you just pick a time slot convenient for yourself, which is ignored (due to Covid, one assumes) and you get called 'sometime' during the day you booked?Why have timeslots?Why not just say 3 Telephone appointments left, for between 8am and 5pm or whatever hours the GP works?Example; You go to book an appointment, as of right now I can do that because there are 3 available for December 13th. Today is November 15th, so lets hope it is nothing urgent!If you have managed to speak to a member of the "overworked" reception team and booked an appointment for whatever, whenever, why is That appointment never in the Systm-Online under Future Appointments?  Integration of basics like that, might just save the reception staff from questions like "When is my appointment".I am just about to call to ask when I can get my Flu Jab, wish me luck.....