Firstly, I have no negative comments to make about the professionalism of the staff. The clinical and reception staff are very good.The issue is with the management of the practice.Yesterday I needed, not wanted, to speak to someone at the practice regarding a prescription renewal that had not been issued. When calling the main (and only) number a call handling system provided six choices. Five of these choices say, in effect, "we're too busy, call tomorrow". The other was for blood test appointments which, after over ten minutes of waiting saw me still in 18th position.I couldn't visit the surgery at that time as I work alone and had couriers arriving to collect products for my customers. a little later I found someone to stand-in for me and I visited the surgery.Whilst waiting I heard four other people complaining about their prescriptions not being processed, one for over two weeks, and all, including mine, went through to one doctor for "emergency processing".Whilst I was being seen I also raised the issue of an appointment that had been cancelled, via SMS text message, by the surgery in July with an undertaking to contact me to make a new appointment... four months later and I made the appointment myself!Last week, I tried to contact the surgery about this same prescription but the message from the call handling machine was, "We're very busy and our reception staff are now engaged in administration work, try again tomorrow" (paraphrased).These are not clinical failings, they are not third-party referral failings, they are clearly failings within the administrative management of the practice. A failure to address the most basic functions of enabling patients to contact the practice by telephone; a failure to follow-up on promises made; a failure to ensure that prescriptions are handled effectively AND efficiently.A brief look at social media will show that my experiences are far from unique with this practice, with the most common problem being that of actually getting through to something other than a cold, care-less, recording.