Companies compete by providing products and services to their customers. Developing and delivering new products at scale requires understanding and integrating...

Product, Technology and Operations Management (MSIN0026)

Companies compete by providing products and services to their customers. Developing and delivering new products at scale requires understanding and integrating the activities of multiple functions, including marketing, R&D, operations, customer service and sales. This module looks at the key decisions that companies need to make in product, technology and operations management and associated concepts, tools and best practices.

Operations Management is a major driver of profitability and growth. It deals with the design, management, and alignment of products and services, processes, and supply chains. In this module, students will be learning how to manage operations at the process level, tactical level, and strategic level. Students will first learn how to manage processes and effectively match processes with products. Then, students will learn how to manage product development, inventory, and supply chains. The module will conclude with a broader strategical look at both in-house and outsourced operations.

This course will help you appreciate the contribution of the behavioural sciences to our understanding of how organisations function. It will emphasise how an...

Communication and Behaviour in Organisations (MSIN0003)

This course will help you appreciate the contribution of the behavioural sciences to our understanding of how organisations function. It will emphasise how an understanding of individual and group behaviour can improve both the quality of working life and the effectiveness of organisations. There are three broad sections:

1) Individual Behaviour. Understanding the nature of individual differences and how they affect our behaviour at work. These include the way we perceive things, our attitudes, and our personalities and drivers of motivation.

2) Group Behaviour. Exploring what happens when individuals function, perform and interact with each other as part of a group (e.g. potential dysfunctions of communication and coordination in groups; managing group conflict and interdependencies, etc.).

3) Organisations. The end part of the course explores topics related to creativity and innovation, culture at both the individual and organisational level of analysis, and classic and contemporary theories of leadership.